Frequently Asked Questions (FAQs)
ORDERS & DELIVERY
How long does delivery take?
- UK Standard: 3-5 working days
- UK Express: 1-2 working days
- International: 5-10 working days
- Processing time: 1-2 working days
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships. Tracking updates may take 24 hours to activate.
Do you ship worldwide?
Yes, we deliver to most countries. Shipping costs and delivery times vary by destination.
PAYMENTS & PRICING
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and other major payment providers.
Why was my payment declined?
This could be due to insufficient funds, incorrect details, or your bank’s security measures. Contact your bank for details.
Are prices inclusive of tax?
All UK prices include VAT. International orders may be subject to customs fees.
RETURNS & EXCHANGES
What’s your returns policy?
- 28-day return window
- Items must be unworn with tags attached
- Original packaging required
- Proof of purchase needed
How do I return an item?
- Log in to your account
- Select the order to return
- Print your prepaid return label
- Post within 14 days of request
When will I get my refund?
Allow 5-10 working days after we receive your return. Your bank may require additional processing time.
PRODUCT & SIZING
How do I choose the right size?
Each product page includes a size guide. We recommend measuring yourself and comparing to our charts.
Are items true to size?
Most products run true to size, but check individual product reviews for fit advice.
Can I exchange for a different size?
Yes, we offer size exchanges within the return period, subject to availability.
ACCOUNT & TECHNICAL
How do I reset my password?
Use the “Forgot Password” link on the login page to receive reset instructions.
Can I change my order after placing it?
We process orders quickly, so changes may not be possible. Contact us immediately for assistance.
Why is my discount code not working?
Check the terms of the promotion and ensure your cart meets all requirements.
Still need help?
Visit our Help Center for more information or use the contact options available on our platform.